At Sattai Co, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns for eligible products within 7 days of delivery. To qualify for a return, the item must:
- Be unused and unwashed
- Be in its original condition
- Include original tags and packaging
- Not be damaged or altered
Items returned without meeting these conditions may not be eligible for a refund or exchange.
Non-Returnable Items
The following items are not eligible for return:
- Products purchased during clearance or special sale events
- Used, washed, or damaged products
- Customized or altered items
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days depending on your bank or payment provider.
Exchanges
If you receive a defective, damaged, or incorrect product, we will gladly offer an exchange subject to stock availability.
Shipping Charges
Shipping charges are non-refundable unless the return is due to an incorrect or damaged item delivered by us.
Return Process
To request a return or exchange, please contact our support team with:
- Your order number
- Product details
- Reason for return
- Photos (if applicable)
Contact Us
For any questions regarding returns or refunds, please contact us through our customer support page or email us at your official support email address.
Thank you for shopping with Sattai Co.